Privacy
policy.
Effective May 5, 2025 · Last updated May 5, 2025
Your privacy matters. This policy explains how SIZE collects, uses, stores, and protects your information across our website and stores.
What We Collect
We collect only the information necessary to deliver a quality retail experience. This may include:
- Contact information — name and phone number, when you contact us or make an in-store enquiry.
- Purchase details — products bought, size, price, and transaction date for warranty or exchange purposes.
- Website usage data — pages visited, browser type, device information, and referral source, collected via analytics tools.
- Communication records — messages sent to us via WhatsApp, social media, or any contact form on the Website.
We do not collect payment card data; all transactions in-store are processed via secure third-party terminals.
How We Use Your Information
Information we collect is used solely to:
- Respond to your enquiries or service requests.
- Process in-store purchases and manage returns or exchanges.
- Improve the Website experience and understand how visitors engage with our content.
- Inform you of new collections, promotions, or store updates — only if you have opted in.
We will never use your information for purposes beyond those described above without your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
Purchase records may be retained for up to 3 years for accounting and exchange purposes. Website analytics data is anonymised and retained in aggregate form.
Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. Our Website uses HTTPS encryption to secure data in transit.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to exercise caution when sharing personal details online.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal retention requirements.
- Opt out of receiving promotional communications at any time.
To exercise any of these rights, please contact us using the details in Section 11.
Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete the information.
Third-Party Links
Our Website may contain links to third-party websites (such as social media platforms or map services). These sites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any external site you visit.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.
Continued use of our Website or services after any changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
We aim to respond to all privacy-related enquiries within 5 working days.